Clear answers for every journey.

Next Driver is a technology-enabled platform for booking a trained and verified Driver Partner to drive your own car. It is not a taxi or vehicle-rental service: the customer provides the vehicle for the journey.

Next Driver currently focuses on supported service areas across Delhi NCR. Enter your pickup location in the Customer App or booking page to check availability for your area and requested reporting time.

Sign in with your mobile number, choose the required service, enter the pickup and trip details, select the reporting time, review the fare and confirm the booking. You can then follow assignment and arrival updates from your active booking.

Yes. You can request the available immediate option or select a future reporting date and time. Assignment and arrival depend on eligible Driver Partner availability near the pickup location, so an exact arrival time is not guaranteed until a partner is assigned.

Available options can include in-city hourly driving, one-way trips, outstation or intercity journeys, and longer weekly or monthly requirements. The Customer App shows the services currently available for your location and booking details.

No. A Next Driver Partner drives the customer’s own eligible car. The vehicle should be roadworthy, legally compliant, insured and have the fuel, permits and documents required for the planned journey.

The platform calculates the fare from the selected service, duration or route, vehicle and trip details, applicable taxes and any disclosed adjustments. Review the complete available fare summary before confirming. Additional charges may apply when the journey changes, exceeds the booked allowance or attracts a disclosed night, waiting, toll, parking or similar trip expense.

The payment options available for a booking are shown before confirmation and may include supported online payment or cash. Use only the method recorded in the booking and keep the payment confirmation for reference.

A Driver Partner must complete the platform’s onboarding requirements, including identity, driving-licence and required document checks, before becoming eligible for rides. Verification supports safer decisions but does not remove the need to confirm the assigned profile and follow in-app safety steps.

Open the active booking to view the assigned Driver Partner’s available profile and arrival status. Match the person with the profile shown in the app before handing over your keys, and never share the Ride Start OTP until you are ready to begin the journey.

The Ride Start OTP is a booking-specific security code used to authorise the beginning of the ride. Share it only with the assigned Driver Partner after verifying the profile and vehicle handover. Next Driver support will not ask you to send this OTP through an unrelated call or message.

When live location and assignment updates are available, the active booking shows the Driver Partner’s progress toward the pickup. Route and ETA information is an estimate and can change with traffic, location accuracy and road conditions.

Keep the booking open for the latest assignment status. If supply is unavailable or the reporting time is approaching, use the active booking’s help option to contact support. Any cancellation or refund is handled according to the booking status, payment state and published policy.

Eligible bookings can be updated or cancelled through the available booking controls or with support assistance. Availability of changes, cancellation charges and refund eligibility depend on whether a Driver Partner has been assigned, the reporting time and the ride’s current status.

When an online payment is eligible for refund, Next Driver initiates it through the original payment channel after the cancellation or service outcome is confirmed. The bank or payment provider controls the final credit timeline. Cash bookings do not create an online-payment refund.

Use Customer Care in the Customer App, the help option on an active booking, the website live chat, email support@nextdriver.in or call +91 99966 50623. For an active ride, include the booking ID and a clear description, but never send an OTP, password or full payment-card details.

Use the Next Driver Partner App to verify your mobile number, complete the profile, provide the required consent and bank details, upload the requested documents and submit the application. Activation happens only after the required review and training steps are complete.

The onboarding flow lists the current requirements, including a valid driving licence and applicable identity, address, profile and bank information. Documents must be genuine, readable, current and belong to the applicant. Additional checks may be requested during review.

New Driver Partners may be required to complete the assigned training modules and assessment before becoming available for ride requests. Required content, completion progress and assessment status are shown in the Partner App.

Next Driver does not charge a joining or registration fee for the standard Driver Partner onboarding shown in the app. Do not pay an individual who promises approval, training completion or guaranteed rides.

Yes. Eligible Driver Partners can control their availability from the Partner App. Going online does not guarantee a ride; requests depend on customer demand, service area, training and verification status, distance and other matching conditions.

An available request shows the operational booking information needed to make a decision, including service type, pickup area, reporting time, estimated pickup ETA or distance when available, duration and earnings information. A ride is accepted only through the dedicated Accept Ride button.

Follow the controlled ride steps in the Partner App. At pickup, verify the customer and vehicle, complete any required ride-start identity step and enter the customer’s Ride Start OTP. Update each trip stage in order and confirm required trip-stop or odometer information before completion.

The Partner App shows the ride value and the available earnings, commission, cash due, reward adjustment, wallet and settlement information recorded for the Driver Partner. Review the ride and wallet entries and contact support with the booking or transaction reference if something appears incorrect.

Eligible online-ride earnings follow the payout schedule displayed in the Partner App after required deductions and cash offsets. Processing may move to the next working day when the scheduled date falls on an applicable bank holiday or when a payment review is required.

Use Support in the Partner App to start a conversation with Next Driver support. For urgent active-ride assistance, share the booking ID and current issue without exposing customer personal data, OTPs, passwords or full bank details.